Sublime

By making execution more efficient in silos, AI-driven optimization unintentionally creates new constraints in cross-functional coordination. Each department, from radiology to oncology, now operates more efficiently with its own AI tools; however, they’re not aligned. Narrow AI ultimately relies on broad human capabilities to address these constra

Coordination involves creating systems where all parts move together reliably. Singapore placed a bet on the coordination that was about to unfold across global trade and positioned itself accordingly. Automation helped Singapore's port load and unload goods faster, which is useful, but not transformative. Coordination, on the other hand, made it i

To implement the actual simplification, you must question why each step is performed. Typically, you will find that many steps exist in your work flow for no good reason. Often they are there by tradition or because formal procedure ordains it, and nothing practical requires their inclusion. Remember, the “visa factory” at our embassy in Britain di

The problem had been reframed, and a new system was architected in response. The container had changed the system of trade, and blitzkrieg had changed the system of warfare. AI, today, is similarly changing the entire system of knowledge work.

Business models are changing at an unprecedented rate, powered by technology, with converging forces across the value chain. As AI is fully woven into the customer-facing parts of the business, companies must change the way they operate. The lines between industries blur as algorithms decide how to assign Uber drivers to riders, how to price produc

much of an organization’s most valuable knowledge is tacit, buried in meetings, emails, and conversations, inaccessible and unshared. AI helps convert such tacit knowledge into explicit, actionable insights that can be utilized across an organization.