Sublime

A customer loyalty concept: to turn the first-time buyers into repeat customers, who have the highest lifetime value.

discern the vital few from the trivial many.

Peter Drucker was the category king of management thinking.

Management of a professional firm requires a delicate balancing act between the demands of the client marketplace, the realities of the people marketplace (the market for staff), and the firm’s economic ambitions.

firms are continually confronted with a basic dilemma. On the one hand, they can choose to follow a practice area down its life cycle, adapting organization structures, staffing strategies, pricing, leadership styles, and all else we have discussed above to the new requirements of the marketplace. Of course, in so doing they will be transforming th

Brains projects usually involve highly skilled and highly paid professionals. Few procedures are routinizable: Each project is “one-off.” Accordingly, the opportunities for leveraging the top…

Some highlights have been hidden or truncated due to export limits.

“Designs for Working.” The New Yorker (December 11, 2000): 60–70.

The best surgeon is not the one who makes the most incisions;