Sublime
An inspiration engine for ideas
Your goal is to help others retrace their Path to Action.
Kerry Patterson • Crucial Conversations: Tools for Talking When Stakes are High, Third Edition
there is little chance of healthy dialogue if you don’t focus on the right problem
Kerry Patterson • Crucial Conversations: Tools for Talking When Stakes are High, Third Edition
When you find yourself labeling or otherwise vilifying others, stop and ask: “Why would a reasonable, rational, and decent person do what this person is doing?”
Kerry Patterson • Crucial Conversations: Tools for Talking When Stakes are High, Third Edition
To find your way through the jungle of people problems, it is useful to think in terms of three basic categories: perception, emotion, and communication.
Roger Fisher, William L. Ury, Bruce Patton • Getting to Yes: Negotiating Agreement Without Giving In
(Asks for other’s path.) Honestly? I don’t know what to think. All I know is what I just shared, and I hope you can see how I might at least have the question. Did you?
Kerry Patterson • Crucial Conversations: Tools for Talking When Stakes are High, Third Edition
You can measure the health of relationships, teams, and organizations by measuring the lag time between when problems are identified and when they are resolved.
Kerry Patterson • Crucial Conversations: Tools for Talking When Stakes are High, Third Edition
Brent Adamson • The Challenger Sale: Taking Control of the Customer Conversation
minimizing the misery we feel when receiving tough feedback
Kerry Patterson • Crucial Conversations: Tools for Talking When Stakes are High, Third Edition
Contribution Is About Understanding, and Looks Forward