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Recognize that knowing what someone (including you) is like will tell you what you can expect from them.
Ray Dalio • Principles: Life and Work
Working with the Enemy: How to Survive and Thrive with Really Difficult People: Volume 1
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When I think back to the time when Bill Lazier went to bat for me with the deans at the Stanford Graduate School of Business, opening up an opportunity for me to teach and setting me on a thirty-year journey to study what makes great companies tick, I see that Bill brought out my best effort because I’d be letting him down if I failed. Yes, a noble
... See moreJim Collins • BE 2.0 (Beyond Entrepreneurship 2.0): Turning Your Business into an Enduring Great Company
Kindness is about intentionally creating and maintaining the right environment in your organization so that frontline employees can deliver an enthusiastic guest experience.
Joel Manby • Love Works: Seven Timeless Principles for Effective Leaders
No One Is an Island
Steven Hayes • A Liberated Mind: The essential guide to ACT
A secure attachment combined with the cultivation of competency builds an internal locus of control, the key factor in healthy coping throughout life.