Sublime

When strategic decisions need to be made, the perspectives of frontline people are considered.

When organizations are built not on implicit mechanisms of fear but on structures and practices that breed trust and responsibility, extraordinary and unexpected things start to happen.

there are a number of training sessions that every new hire attends, no matter what roles they will later take on, for instance, on topics such as Nonviolent Communication, how to deal with conflict, and how to get things done without hierarchy.

professional services involve a high degree of customization in their work. Professional firms must manage customized activities where little, even management information, can be reliably made routine. Management principles and approaches from the industrial or mass-consumer sectors, based as they are on the standardization, supervision, and market

underdelegation causes senior people to neglect high-value tasks that are of critical importance to the future success of the firm.

To help teams nonetheless get feedback on their performance, the company has come up with an interesting practice: every year in January, teams present a self-evaluation to a group of colleagues, which comprises Chris Rufer (the founder and president) and anyone else who cares to join. They are expected to talk candidly about what went well and wha

In general, all interpersonal relationship troubles are caused by intruding on other people’s tasks, or having one’s own tasks intruded on. Carrying out the separation of tasks is enough to change one’s interpersonal relationships dramatically.

“Tell us about an elder who has been important in your life.” “Tell us about the first dollar you ever earned.” The practice is simple enough, and yet it allows people to lift a veil and share with colleagues a defining moment that has shaped them on their journey to selfhood.