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Taking responsibility for your contribution up front prevents the other person from using it as a shield to avoid a discussion of their own contribution.
Bruce Patton • Difficult Conversations: How to Discuss What Matters Most
- Prepare. Before bringing your organization’s factions together and surfacing the conflict, do your homework. Where
Ronald A. Heifetz • The Practice of Adaptive Leadership: Tools and Tactics for Changing Your Organization and the World
- Institute peer leadership consulting.
Ronald A. Heifetz • The Practice of Adaptive Leadership: Tools and Tactics for Changing Your Organization and the World
Seeing Feedback in the System One Step Back: In what ways does the feedback reflect differences in preferences, assumptions, styles, or implicit rules between us? Two Steps Back: Do our roles make it more or less likely that we might bump into each other? Three Steps Back: What other players influence our behavior and choices? Are physical setups,
... See moreDouglas Stone • Thanks for the Feedback: The Science and Art of Receiving Feedback Well
Seek out and discuss the principles underlying the other side’s positions.
Roger Fisher, William L. Ury, Bruce Patton • Getting to Yes: Negotiating Agreement Without Giving In
A principled negotiator neither accepts nor rejects the other side’s positions.
Roger Fisher, William L. Ury, Bruce Patton • Getting to Yes: Negotiating Agreement Without Giving In
use the process in Appendix B
Doug Silsbee • Presence-Based Coaching: Cultivating Self-Generative Leaders Through Mind, Body, and Heart
When stakes are high, opinions vary, and emotions run strong, we’re often at our worst. In order to move to our best, we have to find a way to explain what is in each of our personal pools of meaning—especially our high-stakes, sensitive, and controversial thoughts and opinions—and to get others to share their pools. To achieve this, we have to dev
... See moreKerry Patterson • Crucial Conversations: Tools for Talking When Stakes are High, Third Edition
In order for teammates to call each other on their behaviors and