Sublime

Can we organize and specialize our people in innovative ways, so that they become particularly skilled and valuable to the market because of their focus on a particular market segment’s needs?

publicly visible.

Rather than establish firmwide goals for margins, productivity, or leverage, firms should hold each practice (or partner) accountable for a profit per partner target and let the practice (or partner) figure out the best mixture of margin, productivity, and leverage necessary to achieve this goal.

Meeting overload in traditional organizations is particularly acute the higher you go up the hierarchy.

few firms have any systematic program for ensuring and improving the experience the client has with the firm.

By leveraging its high-cost seniors with low-cost juniors, the professional firm can lower its effective hourly rate and thus reduce its cost to clients while simultaneously generating additional profit for the partners.