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We find deep meaning in the act of serving.
Frances Frei • Uncommon Service: How to Win by Putting Customers at the Core of Your Business
Kevin Kwok has a schtick about how friend groups underinvest in themselves. A group of people with high mutual trust, shared interests, and low coordination costs have already solved for many of the issues that otherwise prevent humans from accomplishing great things.
Nadia Asparouhova • 27: Friend groups
The bottom line is that small changes in the communication structure can affect decisions.
W. Brian Arthur • Complexity Economics: Proceedings of the Santa Fe Institute's 2019 Fall Symposium
Executive Communication Rules | Dan Galletta | 12 comments
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talent sets the floor, but character sets the ceiling.