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Effective communications
Jeffrey Hiatt • ADKAR: A Model for Change in Business, Government and our Community
Change through communication
Andie Nordgren • The short instructional manifesto for relationship anarchy
Use multiple channels
Jeffrey Hiatt • ADKAR: A Model for Change in Business, Government and our Community
Confronting the Challenges of Participatory Culture: Media Education for the 21st Century (The John D. and Catherine T. MacArthur Foundation Reports on Digital Media and Learning)
amazon.com
communication strategy
Jeffrey Hiatt • ADKAR: A Model for Change in Business, Government and our Community
Develop two-way channels to improve feedback and involvement. “Don’t assume people understand.”
Jeffrey Hiatt • ADKAR: A Model for Change in Business, Government and our Community
Successful change management is highly faceted. A critical element lies in messaging strategy, including the language and channels used to inspire, educate and receive feedback about change.