Sublime

“I consider my ability to arouse enthusiasm among my people,” said Schwab, “the greatest asset I possess, and the way to develop the best that is in a person is by appreciation and encouragement.

PRINCIPLE 12 Throw down a challenge.

One of my early mentors, the late Dr. Emol Fails of Raleigh, North Carolina, said you

But it takes character and self-control to be understanding and forgiving.

The ability to help the people around me self-actualize their goals underlines the single aspect of my abilities and the label that I value most—teacher. —BILL WALSH

“If there is any one secret of success,” said Henry Ford, “it lies in the ability to get the other person’s point of view and see things from that person’s angle as well as from your own.”

“If there is any one secret of success, it lies in the ability to get the other person’s point of view and see things from that person’s angle as well as from your own.”

Let the other person do a great deal of the talking.