Sublime
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Heiligenfeld has developed a simple practice of team supervision. The company works with four external coaches who each have their domain of expertise (relationships, organizational development, system thinking, leadership).
Frederic Laloux • Reinventing Organizations: A Guide to Creating Organizations Inspired by the Next Stage of Human Consciousness
Fundamentally, they are the result of an appropriate firmwide attitude toward clients—an attitude that must be created by the senior professionals of the firm through exemplary personal behavior and role modeling.
David H. Maister • Managing The Professional Service Firm
Building Better Relationships: Proven Strategies to Make the Most of Your Personal Connections (Collection)
amazon.com
E&E factor: energy and excellence.
John C. Maxwell • The 15 Invaluable Laws of Growth: Live Them and Reach Your Potential
book called What Colour is Your Parachute? by Richard Nelson Bolles.
Peter Hoole • Agencynomics
Gentelligence: The Revolutionary Approach to Leading an Intergenerational Workforce
amazon.com
Broadcasting Courting Superpleasing Nurturing Listening. None of these categories may be neglected—only the complete package will work.
David H. Maister • Managing The Professional Service Firm
BCG’s research underscores a fundamental shift in the employer-employee dynamic. Today, many people are on the lookout for better job opportunities, and it is time for leaders to start treating their employees like customers. This means companies need to use all their customer-focused capabilities such as deep discovery, sophisticated needs assessm... See more