Sublime

Livingston: Was there ever a time when a competitor did something that made you fearful? Currier: iVillage started copying us, and I was very worried about it for probably a year, and then it all just faded away. Probably because it's hard to get the engineers, the psychologists, and the writers to talk to one another. You've got to build a culture

Because I wasn't a great manager—and I knew I wasn't—I said, "I'm organizing this company like McDonald's. Each restaurant is going to be managed by a few people, and they're going to have profit-and-loss responsibility. If they make a profit, they get to pocket half of it. If they make a loss, we're going to know who's responsible, and we're

In product development, if something doesn’t work, you get rid of it. I realized we could apply that same principle to managing people.

solution, of course, is to convert the past experience and expertise of the individual into the expertise of the firm by accepting the similar project, but utilizing a greater proportion of juniors on second-or third-time projects.

Whenever a key result or objective becomes obsolete or impractical, feel free to end it midstream.

Tetlock leur a donné des surnoms (empruntés au philosophe Isaiah Berlin) qui sont devenus célèbres dans les communautés de la psychologie et du renseignement : les hérissons spécialisés qui « connaissent une chose sur le bout des ongles » et les renards agrégateurs qui « connaissent beaucoup de petites choses ».

“Tragedy of the commons.” When several people share responsibility for an action or process, often that action doesn’t get done well or at all. To prevent this from happening, group tasks into functions and assign each function to one—and only one—person. These are your areas of responsibility.

Schultz was happy bringing on ‘people smarter than me’ and letting them do what they’d been hired to do. As Schultz puts it: “There’s a common mistake a lot of entrepreneurs make. They own the idea, and they have the passion to pursue it. But they can’t possibly possess all the skills needed to make the idea actually happen. Reluctant to delegate,