It’s relatively easy for a customer to try a RaaS offering because they don’t need to commit to significant capital expenditures. They treat the robots as an operating expense.
This is a future in which, for the privileged, almost everything is home delivered, either virtually via streaming and cloud technology, or physically via driverless vehicle or drone, then screen “shared” on a mediated platform. It’s a future that employs far fewer teachers, doctors and drivers. It accepts no cash or credit cards (under guise of... See more
When the distribution technology changed with the internet, there was going to be the great unwind, and then the great rebundle, in the form of Google and Facebook and Twitter and all these new bundles. I think music is a great example of that. It made sense in the LP and CD era to put eight or 10 or 12 or 15 songs on a disc and press the disc and... See more
We have to stay really close to our users. We call it participatory design. We talk to hundreds of users on WeChat constantly. We have daily conversations. Not only about product, but also to understand what they think and what they like in pop culture. We need to be immersed into the American teen culture. We always share our wireframes with these... See more