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Later, media theorist Walter Ong articulated the profound differences between Textual (Literate) and Oral cultures. Textual cultures are abstract, analytical, mathematical, clinical, universalist. Oral cultures are grounded, intuitive, emotional, interpersonal, group oriented.

It’s much easier to be clear in your principles and then continue to evolve your policy to meet the needs of the times rather than believe that if you don’t get the wording exactly right on the first attempt you’re somehow then unable to enforce it going forward.

Not only was I dealing with a 200-pound machine with a burned-out electrical panel, I had to manage the most opaque customer service (CX) experiences that I have seen. For younger brands with small in-house CX teams, consumers have come to expect this. But imagine being on your phone for 19 hours over three days with a publicly-traded retailer wort... See more

Today, I'm announcing Alexandria, an open-source initiative to embed the internet. To start, we're releasing the embeddings for every research paper on the Arxiv. That's over 4m items, 600m tokens, and 3.07 billion vector dimensions. We're not stopping here. Show more

A single unconnected node isn't as resilient as a diverse, interconnected, network. The internet gives indie entrepreneurs the infrastructure needed to generate the kind of network effects that can compete at scale with companies like Amazon.