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Fitness tracking is one of the Apple Watch’s most popular features, and this fall it is introducing sleep tracking for the Watch. When it launches, it will roll out to tens of millions of users. (Apple will likely soon pass 100 million cumulative Watch sales, if it hasn’t already.) Oura, meanwhile, is approaching 200,000 rings sold.

Success: Enable customers to teach each other how to better use your product and be more successful in their careers. Example: Salesforce’s Trailblazer program

After announcing financial results for a difficult quarter, in which Netflix lost subscribers for the first time in a decade, Mr. Hastings told investors on Tuesday that the company planned to look into a lower-priced tier supported by ads “over the next year or two.”

Convenience is important, but at a certain point, more convenience does not mean better experience. So, don’t chase real-time delivery or 24x7 customer service, focus instead on solving the customer’s most urgent pain points across the purchase journey.

Which partly explains why Netflix CEO Reed Hastings has been widely quoted as saying that he’s more concerned with the competitive risk of massively networked, interactive experiences like Epic Games’s Fortnite than Hulu or HBO Max or any other traditional broadcaster.

In the United States, there are more than a million, according to the National Restaurant Association; together, they provide 15.6 million jobs. The number of those that are considered middle-class—which pay between $45,000 and $75,000 a year—has grown 84% between 2010 and 2018, a rate three times higher than the overall economy. In other parts of... See more

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