i think about this often.
it shows a history of product decision based on stated preferences.
and you need to typically build for revealed preferences. https://t.co/k6mftX5WoM
If there is a core product design lesson to learn from Excel, it’s that combining usability with flexibility is both incredibly difficult and incredibly rewarding.
Apple treated iPod as a service, not as an isolated product. They therefore worked diligently to ensure that all stages were handled seamlessly, resulting in an excellent customer experience.