sari
@sari
making Sublime — for you and for me.
sari
@sari
making Sublime — for you and for me.

via Unreasonable Hospitality
going the extra mile might not make sense from a prioritization perspective but are the things that, over time, can make the aggregate userbase much happier in a "warm and fuzzy" way that transcends NPS
First, the most obvious one: any moderation is likely to end up pissing off those who are moderated. After all, they posted their content in the first place, and thus thought it belonged wherever it was posted — so will almost certainly disagree with the decision to moderate it. Now, some might argue the obvious response to this is to do no
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