sari

Easier said than done, community members are often confused with followers, users, subscribers, and customers. While the latter are passive and transient, the former are passionately engaged in a give-and-take with the brand and other members of the community.

Developer dropout is real

One of the most popular Link in Bio interviews is with Arin Delaney and Madison Palasini, the copywriting duo behind FONZIE. When I asked them about campaign copy, they told me, “We think of those big, juicy taglines as punchlines. It’s very similar to joke writing. A meandering story suddenly becomes crystal clear when you hear that final line.... See more

“If the law imposed the death penalty for parking tickets, we’d not only have fewer parking tickets, we’d also have much  less driving.