Unlike other cities passing similar policies at the time, they also established a digital platform for reporting workers’ health and gradually whitelisting more enterprises to re-open. Naturally, the system could only be accessed via Alipay and Dingtalk (Alibaba is based in Hangzhou). Central to the system was the notion of a personal health QR cod... See more
Principles: Optimize for happy, empowered customersSurrender control, and embrace emergenceCede authorityTreat people as ends, not meansEnough is enoughPlay long gamesTell the truth, even when it's scaryCreate invitations, not ultimatumsTrust fully and unconditionally