At the same time, we’ve seen enough social networks come and go that we now understand the consequences of making content moderation an afterthought. Ask Reddit, which just a few weeks ago thought to explicitly ban hate speech — years after nurturing communities of racists, nonconsensual porn distributors, and other blights on the internet.
So, it's developing that product maturity that then allows you to minimize your cost of customer acquisition and ultimately, if you're building great software, LTVs should be infinite. And so software businesses end up working really well when you build mature products that a customer is then continuing to renew and cost of customer acquisition or ... See more