sari

Success: Enable customers to teach each other how to better use your product and be more successful in their careers. Example: Salesforce’s Trailblazer program

We’re trained to buy often, buy cheap, and buy a lot:

And clearly, there was a latent demand for people who wanted to own work from their favorite creators, and creators who wanted to sell things directly to their fans. That kind of combination was really potent.

I don’t expect voice interfaces to replace software with screens anytime soon though, because there is so much work that would be impractical with voice. Imagine trying to build a spreadsheet with your voice. Keyboards and screens are pretty great for a lot of knowledge work.

The user experience around new stuff always sucks and who wants to play a game with a shitty UI? It is also hard to take on the existing social nets. Why would someone with a million followers on Instagram or TikTok or Twitter leave those behind for a new social net? So the existing incumbents are the defensive line. They look impenetrable. Until t... See more

All of this has been a long way of saying: if you’re forcing yourself to eat frogs all day, maybe you need a vacation, or better pay, or some help organizing your life. But maybe you what you really need is to stop eating frogs.

But politicians and environmentalists have other ideas. They’re doubling down on their mistakes by banning more plastic products and demanding alternatives that are more expensive, less convenient, and worse for the environment. Even experts familiar with the facts succumb to magical thinking. Yes, they acknowledge, we shouldn’t be exporting our pl... See more

Consumer refers to how well a company can define and understand who its consumer is and the context they make decisions; what they pay attention to and what they spend money on; what they value and expect from the world and each other. E.g. Looking at taste communities is here more important than zooming in on the individual.