sari

Follow-up emails and social push notifications should deliver actions that create customer value instead of trying to “educate” your customer on the product. Show don’t tell.

What we did with Poppy, the mission was to build the modern village. How I envisioned that was to find and vet really amazing childcare providers, and then connect them to families when they had gaps in childcare. We started that in my neighborhood in Seattle about three and a half years ago, grew it, and continued to build it out as kind of the te... See more

If you think about it, this work of caring for our children as nannies, or our aging parents as homecare workers, is some of the most profound and important work in our lives. We call it the work that makes everything else possible, because it makes it possible for all of us to go out and do what we do every day, knowing that some of the most preci... See more

when we look back ten years from now at 2022 and ask, “What was really obvious and in front of our faces that whole time?” I think one answer will be that collaborative gating will be the mechanic that dramatically simplifies how brands collaborate and endorse each other, and that simplification will mean that community commerce is about to get a l... See more

Risk: Technical Risk: The Bitcoin codebase and network have been battle-tested for over a decade, but it continues to evolve and there remain some open questions about how the system might behave in the long run (for example, when the Bitcoin supply approaches its asymptote and miners must be compensated primarily with transaction fees rather than ... See more

If people tend to add to their social graphs more than they prune them, the social graph you help your users design should be treated as a one-way decision. And as Bezos noted, one-way decisions should be treated with care.