The returns to factual knowledge are falling, continuing a trend that started with databases, search engines and Wikipedia. It is no longer so profitable to be a lawyer who knows a large amount of accumulated case law. Instead, the skills of synthesis and persuasion are more critical for success.
bias for action → traits that will matter more in the future
Success: Enable customers to teach each other how to better use your product and be more successful in their careers. Example: Salesforce’s Trailblazer program