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A social network like Path attempted to limit your social graph size to the Dunbar number, capping your social capital accumulation potential and capping the distribution of your posts. The exchange, they hoped, was some greater transparency, more genuine self-expression. The anti-Facebook. Unfortunately, as social capital theory might predict, Pat... See more

Meaning is not something that is bestowed upon us—it’s something we create. And as with any act of creation, it requires time and energy. One of the downsides of a life completely subsumed by work is that it leaves room for little else. In the words of psychologist Esther Perel, “Too many people bring the best of themselves to work and bring the le... See more

Phrases to useWhat makes you ask?What about ____ is important to you?How can I help make this better for us?How would you like me to proceed?What is it that brought us into this situation?How can we solve the problem?What’s the objective / What are we trying to accomplish here?How am I supposed to do that?

Internally, our first Operating Principle is “Users First”. Some companies are technology-first:  they do some R&D, invent interesting tech, and figure out how to commercialize it. That’s a very  viable and successful approach for many companies. But Stripe is lucky enough to serve  millions of smart, discerning, and demanding bu... See more

People are bad, always, because they are in difficulty. They slander, gossip, denigrate, and growl because they are not in a good place. Though they may seem strong, though their attacks can place them in an apparently dominant role, their ill intentions are all the proof we require to know as a certainty that they are not well. Contented people ha... See more