the best software products aren’t just assemblages of functionality ,exposed by particular formal elements (links, buttons, icons, menus). Rather, they organize and shape how you think, and they create or sustain a particular lifestyle
In both cases, direct feedback to someone is your highest leverage option to get them to be better. It is the least work on your part for the most long-term impact.
There have been several attempts to fix the ER problem over the years. I wont go into all of them, but telemedicine done right (i.e. purpose built, with features designed for this cohort) has clear potential if aligned with outcomes.