Now the question is: What will private traffic look like in the U.S.? I don’t know the answer yet because email marketing is still so prevalent. (And, yes, at least it works great.) But I do know that one-way blasts can’t compete with real-time, two-way messaging, especially when Gen Z’s on one end of the conversation.
I think for a long time we over-indexed on giving patients as many choices as possible and hoped they made the right ones without realizing the most important (and maybe only interpretable) metric for the majority of people is how much this is going to hit their bank accounts.