Sarah Wong

What part of the discovery process are we currently in? Are we diverging? Exploring different approaches, sketching 100 solutions, running lots of quick tests in different directions, etc. or are we converging: narrowing our focus, testing one thing out and maintaining constraints?

Eli Pariser put it on the Techdirt Podcast recently. It’s like we live in a world with no libraries, only bookstores. And in that case, “you don’t blame a bookstore for not being a library,” says Eli. Instead, you figure out how to open a dang library! And once you have a library, you don’t evaluate it in bookstore terms — no one expects 10x or... See more

Our capacity for participation and membership is downstream of our capacity to exercise agency, and our capacity to exercise agency is downstream of our political, socio-cultural, and economic structures.

The actionable thing for me on the product-market fit stuff is it’s just really focusing on customer love.

connecting across political differences, compared to connecting across other lines of difference: They “don’t have the energy” (18 percent), they think it would be uncomfortable (17 percent), and that they would be misunderstood (17 percent). People were also more likely to cite “concerns for my personal safety” (13 percent) as a challenge to... See more

mindsets and postures often go unnoticed and unacknowledged but they profoundly influence what is identified as a problem and how it is framed and solved within a given context. Transition Design argues that it is important to understand the dominant worldview which underpins many wicked problems in order to envision new socio-economic-... See more

Social connections created outside of a shared institution — such as work, school, or church — require greater resources to build and more intentionality to maintain. Belonging and trust are more slowly earned, more tenuously held, and more easily broken

It’s not just particular gadgets and platforms causing dislocation. It’s a deep-rooted ideology, often bipartisan, that prioritizes private and corporate solutions to public problems over cooperative ones, over-values elite technical experts over popular participation, and elevates hyper-individualistic ideals over communal ones.