Sarah Wong

a leading indicator of product/market fit: Just ask users “how would you feel if you could no longer use the product?” and measure the percent who answer “very disappointed.”

After benchmarking nearly a hundred startups, Sean Ellis found that the magic number for product/market fit was 40%.

many of us have retreated so far into our private lives and feel such a lack of agency that membership is the exception rather than the rule.

To flee vulnerability, people in the 2010s mostly turned from talk to text. Today, in the flush of generative AI, we opt for even less risk and talk directly to machines

In his book Palaces for the People, Eric Klinenberg reiterates what we already know widely: that outcomes and life expectancy can vary greatly depending on the services and social infrastructure you find in your community.

Klinenberg gives the example of a lethal heat-wave that struck Chicago in 1995. He asked how two adjacent poor neighbourhoods on... See more

Recent research from the IPPR shows £15bn of publicly owned assets have been sold off since 2010 in the form of 75,000 civic spaces, libraries, leisure centres, community halls and youth spaces lost.

“Wedge selection should be very intentional. Don’t just build for the first customer persona you think of or the closest city to where you live. Build for the group that has the most acute pain point, or the highest willingness to pay, or the fastest sales cycles. The more carefully you pick your wedge, the easier it will be to succeed and to... See more