Sam Liebeskind

We are unlikely to be able to sell “a group chat system” very well: there are just not enough people shopping for group chat system (and, as pointed out elsewhere, our current fax machine works fine).

That’s why what we’re selling is organizational transformation

While Americans in polls report historically low levels of trust in the media, it could be in large part because much of the press hasn’t been speaking to the concerns of their everyday lives. It would mean incorporating the knowledge and skills of reporters like Heather Bryant, who grew up in rural Missouri, where her lower-income family would buy... See more

I’ll refer to the work that you do to decide what to build as discovery and the work that you do to build and ship a product as delivery. This distinction matters. As you’ll see, many companies put a heavy emphasis on delivery—they focus on whether you shipped what you said you would on time and on budget—while under-investing in discovery,... See more

Incentives for productive speech: A speech community is likely to produce whatever kind of discourse it incentivizes. This means that users should have formal or informal incentives to produce speech that is recognized by other users as worthy.

A scholarly culture that reads and discusses enduringly great works incentivizes the production of such... See more