Sam Liebeskind

To support end-user customization, researchers have examined and built a variety of specialized tools that enable users to author person-alized content classifiers within social media [35, 40, 41, 63]. They have also explored generic techniques for non-technical people to build their own text classifiers

This sounds spectacularly self-centered: that you can only quit a thing, or modify your usage of it, when it fails to serve you. But if we think of our phones and social media as addictive products, which they certainly are, then the classic addiction model makes sense: you only consider quitting when the negative impacts (the dead feeling of the... See more

So, I’ve developed an eye for what's personally novel or different. Anything that isn't that, I let it be a wind that blows by. If my antenna picks up that there's something truthful there, I dig in. Otherwise, it doesn’t bother me.

The first thing is shrinking the service area. We serve four neighborhoods — about 8,000 to 12,000 people. If you have too big of a service area, you can't cover it effectively. We ensure that everybody gets access. Access is a big deal. We're aggressively pursuing clients, versus waiting for them to come to us. Some people don't know how to ask... See more

We are unlikely to be able to sell “a group chat system” very well: there are just not enough people shopping for group chat system (and, as pointed out elsewhere, our current fax machine works fine).

That’s why what we’re selling is organizational transformation