Alongside technical tools, we need ways of defining and explaining social norms and expectations about contribution and value sharing. We need collective mechanisms for decision-making about shared assets, that make people feel heard while recognising the limitations, constraints and realities of their maintenance. We need people and organisations ... See more

For example, in one experiment, Stroud found that when comment sections on news sites replaced the “like” button with a “respect” button, users engaged with the content and each other in a less partisan way. In a few cases, the “respect” button led people to be more willing to click on comments expressing politics that differed from their own.

There’s one other thing related to the questions of civic life and democracy that we have been talking about. If democracy is this challenge of people coming together to figure out the kind of shared lives they want to forge, then the behaviors that they use to negotiate difference are going to flow from the commitments they have to each other. So ... See more

What was really powerful about Undivided is it made me recognize the ways in which the faith that a lot of the people brought to the work meant that grace manifested as their respect for the core dignity of people around them. This commitment to other people’s dignity was true regardless of what race or background others might have. And there was a... See more

social change always begins with people who have “both a critical eye and a hopeful heart.”

To me, the vision is a civic life that invites all people to have the experience of collective life that we've been talking about. This civic life would involve a set of civic institutions that are accessible to all different kinds of people and offer them the opportunity to participate in the transformative work of engaging with their neighbors. T... See more

On day one, they define a political institution as “a socially created constraint on human action.” That definition has always stuck with me. This means that we can make them and remake them. But it also means that whatever institution we create, people are going to use those institutions strategically to try to achieve whatever ends they're trying... See more

Sometimes it can feel like the online spaces you spend time in are working against you, pushing you toward things that their owners value instead of what you value—and harnessing your energy to fuel the very things you hate. Like me, you probably know the feeling of spending too much time gorging on digital junk food, wasting precious moments of yo... See more

The mistake of the 1.0 platforms was to optimize for engagement—likes, clicks, and shares. This was a successful short-term growth strategy, but at the long-term cost of sustainability. For engagement includes not only joy but rage, not only mirth but sadness. Incentivizing these things creates hellishness, driving people to disengage, to become di... See more