To borrow Tim Urban’s analogy, a startup is a place for chefs. A corporation is a place for cooks. Chefs are in the pursuit of the next great recipe that no one has created yet. Cooks spend almost all their time wondering how to turn an old recipe into a dish quicker, cheaper, better.
One works in a lab, the other in a kitchen. There’s a big... See more
The best story wins. Not the best idea, or the right idea, or the most rational idea. Just whoever tells a story that catches people’s attention and gets them to nod their heads is the one who tends to be rewarded.
At the heart of agency lies a willingness to question defaults. To be agentic, you have to treat “how things are supposed to be done” as just one option among many.
Processes also serve as repositories of institutional memory. They carry lessons from countless past cases, often unknown to the person following the process. Problems once encountered, solutions once devised, all of that is encoded into a set of steps.