Pritesh

Most buy something they just want to work. Configuration is a drag, not a desire. Setting something up brings them down. They just want their struggle out of the way, and choosing and buying the thing was the majority of the work they signed up for. The rest should just glide.

Defaults aren't just about nailing The Golden Path, it's also about... See more

"The Grand Canyon wouldn't be so popular if it was just a uniform trench. The trick is controlling and managing chaos and turning it into something useful."

Because adding something makes you feel like you are advancing, while taking something away makes you feel like you are retreating. Couple this with the fact that most companies are incentivized to sell us endless “solutions”, and it should come as no surprise that the desire take something away is practically non-existent.

“You can attract luck simply by telling people what you are working on.”

Taste and craft are not about endless design reviews. Taste is finely-tuned intuition for what differentiates good from great — and perhaps more importantly, the ability to explain why.

Culture as the ultimate accountability system

At its best, culture isn’t a poster on a wall or a paragraph in a mission statement. It’s the operating system that lets people communicate, execute and hold one another accountable without endless escalation or micromanagement.

A puzzle has well-defined rules and a single solution, and we know when we have reached that solution. Puzzles deliver the satisfaction of a clear-cut task and a correct answer. Even when you can’t find the right answer, you know it exists. Puzzles can be solved; they have answers. But the solutions may be difficult to find.