The person who carefully designs their daily routine goes further than the person who negotiates with themselves every day.

Let inertia work for you.

One of the most satisfying feelings I know — and also one of the most growth-promoting experiences for the other person — comes from my appreciating this individual in the same way that I appreciate a sunset. People are just as wonderful as sunsets if I can let them be. In fact, perhaps the reason we can truly appreciate a sunset is that we cannot ... See more

Herbs are an expensive non-obvious addition, while also being a bargain if the goal is to create delight, interest or satisfaction.

As we digitize our interactions, the first thing to go are the herbs. We strip away anything that’s not obviously functional.

Worrying is a cheap replacement for caring. Complaining is a cheap replacement for fixing. Outrage is a cheap replacement for supporting.

It’s easy to tear down. It’s much harder to build up.

Steve Jobs on happy accidents:

"Process makes you more efficient. But innovation comes from people meeting up in the hallways or calling each other at 10:30 at night with a new idea, or because they realized something that shoots holes in how we’ve been thinking about a problem. It’s ad hoc meetings of six people called by someone who thinks he has ... See more

“No one ever made a decision because of a number. They need a story.”

— Daniel Kahneman