Quality is so rare generally that people are often surprised by it.

Quality rarely happens as an accident, it usually means someone is willing to go further building something that necessarily. At least, someone has to be motivated and allowed to do it, not forced to solely focus on some measurements.

Quality, brand and culture are some of those inta... See more

And if I know one thing it’s that if you’re experiencing a genuinely moving moment, if you’re really in it, the absolute last thing you want or think about doing is taking out your phone, cutting through it and cheapening it. The best love is quiet. The best confidence is quiet. And so are the lives with the most meaning.

Prentis Hemphill's definition of embodiment—the understanding of what is habituated in us; the process of becoming more aware of and practiced in our behaviors.

A big problem with bubbles is the reflexive association between wealth and wisdom, so a bunch of crazy ideas are taken seriously because a temporarily rich person said it.

I’ve learned that if I think about this problem on a daily basis— what positive impact can I have here and now on this day? —I start making better decisions. I begin doing better things. Even the smallest matters of daily life provide an opportunity for this. That’s reassuring—because those are constantly at hand and don’t require changing the whol... See more

But if our fundamental goal is to create more relationships with each other, to build trust, enable collaboration and unlock creativity, we need to think more widely about the kinds of openness we need. We also need to consider the kinds of technological platforms, legal mechanisms and organisational structures that are necessary to support it.