Turkle referenced the issue of behavioral metrics dominating AI research, and her concern that the interior life was being overlooked, and concluded by saying that the human cost of talking to machines isn’t immediate, it’s cumulative. 'What happens to you in the first three weeks may not be...the truest indicator of how that’s going to limit you,... See more
The results showed that people with a higher desire to so-cially connect were more likely to anthropomorphize the chatbot, ascribing humanlike mental properties to it; and people who anthropomorphized the chatbot more were also more likely to report that it had an impact on their social interactions and relationships with family and friends.
WELLNESS SHOULD BE THE FOUNDATION OF ALL CUSTOMER EXPERIENCES
Exploring how retail can contribute to health and wellness, including design solutions, sensory experiences, and creating meaningful connections with customers.