Luc Cheung

In 1997, Malcolm Gladwell published his piece The Coolhunt, investigating the process of looking for new fashion trends at street level.

According to Gladwell, the coolhunter plays a major social role in spreading trends. Coolhunters were “the first to realize... that social status didn’t lay where Madison Avenue had said it lay in the 1950s and... See more

Segment and Amplitude hired a customer success/support person as employee #1. Here’s Calvin French-Owen (co-founder of Segment) on why they did this:

“ There’s something really magical when you write in to a startup and they fix your issue within a few hours. It’s something you’d never, ever expect from a big company, and it was one way for us to

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That, as a startup, you should only do half of what you want to do (only half the options, half the tabs, half the offerings, and half the target audience) to compound your chances of true PMF.

We don't have enough experience with early versions of ambitious projects to know how to respond to them. We judge them based on where they are currently, not based on what they could become. The same is true for how we judge people. Someone should create a Substack newsletter called Early Days where they use Internet Archive’s Wayback Machine to... See more

On the dimension of utility, Facebook's network effects continue to be pure and unbounded. The more people that are on Facebook, the more it's useful for certain things for which a global directory is useful. Even though many folks don't use Facebook a lot, it's rare I can't find them on Messenger if I don't have their email address or phone... See more