Lillian Sheng

china's tech playbook: flood the zone

Massive growth potential for platforms

The very distinct problem of organisational bloat and diseconomy of scale with hiring people is apparent here. Instead of having 1:1s with their direct report, management tells employees to write daily, weekly, monthly, and quarterly reports listing what they’ve been doing. Not to mention the inefficiencies caused by hiring - it takes time to get... See more

1. moment-based experiences

It does this by helping to discriminate our experience along two dimensions:Toward vs. AwayInside vs. Outside

Post lockdown, there is no turning back for consumers. People are now used to ordering online and receiving their groceries at home. What is interesting for Carrefour is that the digital channel has not become a substitute for the offline grocery shopping: the two experiences complement each other. They have implemented digital contact points which... See more

Sometimes no matter how well you prepare or how well you perform you still end up as a sugar cookie. It's just the way life is sometimes.  If you want to change the world get over being a sugar cookie and keep moving forward.

Creating a UX where users had to decide on virtually nothing—and the app just learned from their behavior—was TikTok's monster idea in an otherwise crowded boneyard. Everything else about its product and network grew from the powerful way that it connected consumers to creators without explicit follow actions. 

Growing a waitlist