Kassen Qian

Thinking about team management as a product: - Set up advanced listening mechanisms: help your PMs become better listeners- Keep your feedback loops healthy at all costs: Establish a consistent set of group and one-on-one meetings, ideally early in the week to help set the tone and get the team on the same page.- Your team should have a purpose as... See more

There are idiosyncrasies of software development that are invariant even as technique and technology improves, and so you are bound to recapitulate these patterns eventually.

I do want to hit mainstream, and I will, but I think I'm more excited about what we’re doing here because it's new soil. We're really planting the seeds of a garden that's gonna prosper.

2. Put Everything in Writing — Then Tier It : Executive summaries, wiki pages, PRDs, and launch plans are four types of documents that can aid in operational excellency.

The King of the Hill at Airbnb has switched from designers to product managers in most parts of the org. Vision-led rather than design-led.

The biggest risk is building the wrong product - a product that doesn’t delight our users, or doesn’t improve success metrics such as user acquisition, user retention, etc. We call this “product risk". The 4-stage model helps us drive down risk and get products out the door quickly.

Chesky pushes PMs to always lead with the perfect experience without constraint . "Airbnb has stretched me to think about entire experiences, not just software."

Good product managers think about the story they want written by the press. Bad product managers think about covering every feature and being really technically accurate with the press.