Kassen Qian

Chesky pushes PMs to always lead with the perfect experience without constraint . "Airbnb has stretched me to think about entire experiences, not just software."

Your team dynamic is something you can always affect, even if you have no meaningful influence over the major strategic decisions of an organization.

Stripe has a very, very long time horizon. If you know where you’re going over time, you can reason clearly about which specific asks are one-offs vs indicative of emerging trends relevant to many users. We talk a lot about building multi-decade abstractions. That long time horizon comes from the top, and it’s in the culture.

There is just the feeling that it should all be exceptional. We should push for an extreme quality bar on all of the fronts.

The way you get things done is very relationship-driven at our company. So you have to be able to build influence.

The absence of one or more is almost certainly correlated with weak product organizations.

Users constitute an essential source of information, up to and including their interactions with prototypes and as paying customers.

You’re a ghost: You know when to disappear (it's possible to over-PM).