Kassen Qian

1. The Role of Technology: in strong product companies, technology is not an expense, it is the business.

4. Celebrate wins

There are idiosyncrasies of software development that are invariant even as technique and technology improves, and so you are bound to recapitulate these patterns eventually.

I do want to hit mainstream, and I will, but I think I'm more excited about what we’re doing here because it's new soil. We're really planting the seeds of a garden that's gonna prosper.

Kwan's Hierarchy of Product Needs:

Basic structures cannot be composed into larger structures unless they themselves are internally consistent, and so the creation of software, just like any artifact of language, is naturally incremental.Software is a very verbose, very precise incantation of how an information system ought to behave.

Defining "Product culture" : a place that lets you do the job and deliver products that solve customer problems.

Amazon’s ‘working backwards process’ is a pretty fascinating example of an alternative to Lean Startup that works . It's simple to describe, but difficult to do. Amazon’s method for  betting on new products is to start from the customer experience and working backwards from that by writing a press release that literally announces the product as if... See more

Three consistent themes for identifying winning product organizations: