Kassen Qian

There is just the feeling that it should all be exceptional. We should push for an extreme quality bar on all of the fronts.

I do want to hit mainstream, and I will, but I think I'm more excited about what we’re doing here because it's new soil. We're really planting the seeds of a garden that's gonna prosper.

Chesky pushes PMs to always lead with the perfect experience without constraint . "Airbnb has stretched me to think about entire experiences, not just software."

Amazon’s ‘working backwards process’ is a pretty fascinating example of an alternative to Lean Startup that works . It's simple to describe, but difficult to do. Amazon’s method for  betting on new products is to start from the customer experience and working backwards from that by writing a press release that literally announces the product as if... See more

Six concrete tactics product leaders can use to not just build remarkable products, but talented product managers:

You’re an inventor : Great PMs are usually creative types, who can generate and churn through many ideas all at once, to arrive at solutions to difficult and multi-faceted problems.