Jay Matthews

While a multichannel experience is one that has the user engaging with various but unintegrated touch points, a true omnichannel experience means a user can successfully fulfil a single journey or task moving between various channels.

"Our ability to engage with geographical science will determine our future."

Argues that everyone models, some just do so explicitly and others fool themselves into thinking that they do not model. The author provides compelling reasons for why modelling is important and why people should engage in people. (good companion for Daniel Kahneman's Thinking Fast and Slow, very relevant for corporate environments). Core arguments... See more

Belonging gives us the confidence to take care of ourselves, others, our planet, and all the members of our ecosystem. Knowing this, it becomes clear that building a community is one of the most important, generous, and creative acts a human can aspire to.

Starts with explaining how in the 1980s and 1990s, in elite schools (e.g. Harvard), there was a shift in focus from producing good corporate employees to the following:

The experience alone is not enough for the learning to be valued. An understanding of the ways in which the learning is arrived at is integral. This does not mean that learning is predetermined, rather that t hose observing and/or evaluating the process need to be aware of and open to the variety of meanings that can be placed upon experience. It... See more

When we recognise our ongoing participation in the sort of interaction that drama models, we are drawn to look at the process from an ethical perspective. A key issue here may be, ‘How do I sustain myself within the intricately balanced network of relationships (that makes up the drama, in life)?’

intimacy comes with a growing concern for the well-being of the other person, which includes a fear of hurting her. But sexual excitement requires the capacity not to worry, and the pursuit of pleasure demands a degree of selfishness. Some people can’t allow themselves this selfishness, because they’re too absorbed with the well-being of the... See more