Teresa T.
@iamteresina
Teresa T.
We need to consider our intended users. Sometimes they’re our customers or the public. Often times, they’re also stakeholders, colleagues, employees, partners, superiors, or clients. These are the people who use our process.
To determine who matters, ask these questions:
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To determine who matters, ask these questions:
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Who matters?
The following exercise will help you state your intent and clarify your language with other people.
I find these rules helpful during this exercise:
- First, choose a set of adjectives you want your users to use to describe what you’re making.
- Then, choose a set of adjectives that you’re okay with not being used to describe the same thing.
I find these rules helpful during this exercise:
- When put toget
State your intent.
When we jump into a task without thinking about what we’re trying to accomplish, we can end up with solutions to the wrong problem. We can waste energy that would be better spent determining which direction to take.
When deciding what you’re doing, ask yourself:
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When deciding what you’re doing, ask yourself:
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What before how.
Users: Who are your intended users? What do you know about them? How can you get to know them better? How might they describe this mess?
Stakeholders: Who are your stakeholders? What are their expectations? What are their thoughts about this mess? How might they describe it?
Information: What interpretations are you dealing with? What information is ... See more
Stakeholders: Who are your stakeholders? What are their expectations? What are their thoughts about this mess? How might they describe it?
Information: What interpretations are you dealing with? What information is ... See more
It's your turn.
Every decision you make should support what you’ve defined as good: from the words you choose to the tasks you enable, and everything in between.
When you’re making decisions, balance what your stakeholders and users expect of you, along with what they believe to be good.
When you’re making decisions, balance what your stakeholders and users expect of you, along with what they believe to be good.
Good is in the eye of the beholder.
How is an ever-growing list of directions we could take while staying true to our reasons why.
To look at your options, ask yourself:
How could we communicate our message?
How much time and effort will it take?
How could the solution look and feel?
How will this be produced?
How will this be maintained?
How will this be measured?
How will we know if we’ve ... See more
To look at your options, ask yourself:
How could we communicate our message?
How much time and effort will it take?
How could the solution look and feel?
How will this be produced?
How will this be maintained?
How will this be measured?
How will we know if we’ve ... See more