In 1954, Pulitzer Prize-winning author John Hersey investigated a lag measure that parents around the country were increasingly worried about. “Parents,” Hersey writes, “[are] in dismay that their children can not read.” For 2 years, Hersey read children’s books, met with experts, and attended schools to observe how reading was taught. “It became o... See more

Instead of asking: "Do you have any questions?", ask "What questions do you have?" The first almost always results in silence, while the second helps people feel comfortable asking questions.