Conversations
The art and science of having effective, joyful conversations
sari and
Conversations
When delivering tough feedback, use this framework:
Start directly: “I want to chat with you about [specific issue]”
Share observations: “What I’m hearing/seeing is [specific examples]”
Connect to impact: “We both know that to be successful here...”
Focus on future: “Let’s discuss how we can improve this going forward”
If someone gets defensive during f... See more
Start directly: “I want to chat with you about [specific issue]”
Share observations: “What I’m hearing/seeing is [specific examples]”
Connect to impact: “We both know that to be successful here...”
Focus on future: “Let’s discuss how we can improve this going forward”
If someone gets defensive during f... See more
Good conversation tips:
“If we had 5 mins left, what would you want to have had covered” gets to the meat earlier
“Putting aside a list of pros/cons, what’s the one reason you’re doing this?” “Why is that the most important reason?”
“What would the best version of yourself do”?
When someone confronts you w/ a problem they have with you
What I heard was
Stuart Evans and
The secret to hard conversations? Instead of making it confrontational, make it collaborative. Here's how to flip the script:
So instead of approaching it like "Ted, you're not hitting the click-through rates," you say:
“Hey, Ted, I've noticed that we haven’t met our target clickthrough rate. How can we solve this before the end of the week? Maybe a
... See more