A fantastic insight by Lisa Feldman Barrett: When someone expresses anxiety, the first thing you should do is ask: do you want empathy or do you want a solution?
Will 100% use this phrase going forward.
Instead of asking: "Do you have any questions?", ask "What questions do you have?"
The first almost always results in silence, while the second helps people feel comfortable asking questions.
in every meeting, conversation, or encounter, you have the opportunity to make someone feel BIG or small. choose BIG. the best way to make people like you is to make people like themselves.
Want to get someone's help?
If you don't know them well, vague asks like these are doomed to fail:
1. Will you chat with me about my career?
2. Will you be my mentor?
3. Will you give me advice on how to improve my work?
Instead,... See more