Conversations
The art and science of having effective, joyful conversations
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Conversations
I once hated meaningless conversation.
I avoided them and judged those who put had them.
Then I realized I was avoiding something, so I sought these conversations out and felt everything that happened in me during them.
It got awkward. Soon I was crying... See more
Joe Hudsonx.compoeple will forget what you said, but they will not forget how you you made them feel
Understanding Others' Emotions | Lisa Feldman Barrett
youtube.comA fantastic insight by Lisa Feldman Barrett: When someone expresses anxiety, the first thing you should do is ask: do you want empathy or do you want a solution?
Will 100% use this phrase going forward.
It's Not All About "Me": The Top Ten Techniques for Building Quick Rapport with Anyone
• 1 highlight
amazon.comWhen delivering tough feedback, use this framework:
Start directly: “I want to chat with you about [specific issue]”
Share observations: “What I’m hearing/seeing is [specific examples]”
Connect to impact: “We both know that to be successful here...”
Focus on future: “Let’s discuss how we can improve this going forward”
If someone gets defensive during... See more
Start directly: “I want to chat with you about [specific issue]”
Share observations: “What I’m hearing/seeing is [specific examples]”
Connect to impact: “We both know that to be successful here...”
Focus on future: “Let’s discuss how we can improve this going forward”
If someone gets defensive during... See more