Conversations

A phrase I heard recently and found useful: I agree with the idea, but I disagree with the tone. Many ideas get dismissed because they are delivered in a cocky or hostile or dismissive tone—or because of who delivers them. Separate substance from style.

in every meeting, conversation, or encounter, you have the opportunity to make someone feel BIG or small. choose BIG. the best way to make people like you is to make people like themselves.

“People listen better if they feel that you have understood them. They tend to think that those who understand them are intelligent and sympathetic people whose own opinions may be worth listening to. So if you want the other side to appreciate your interests, begin by demonstrating that you appreciate theirs.”

― Roger Fisher, Getting to Yes:

... See more