Conversations

The secret to hard conversations? Instead of making it confrontational, make it collaborative. Here's how to flip the script:

So instead of approaching it like "Ted, you're not hitting the click-through rates," you say:

“Hey, Ted, I've noticed that we haven’t met our target clickthrough rate. How can we solve this before the end of the week? Maybe a

“People listen better if they feel that you have understood them. They tend to think that those who understand them are intelligent and sympathetic people whose own opinions may be worth listening to. So if you want the other side to appreciate your interests, begin by demonstrating that you appreciate theirs.”

― Roger Fisher, Getting to Yes:

“Less prep, more presence”

Novelist and writer Francine Prose on hard conversations:

"Sometimes being in a car, looking at the road, not having to make eye contact, is the ideal setting for heavy conversation."

Source: A Changed Man