Conversations
The art and science of having effective, joyful conversations
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Conversations
Welcome to Talking Points for Life
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How to criticize something you disagree with
Here are social psychologist Anatol Rapoport’s rules for criticizing something:
You should attempt to re-express your target’s position so clearly, vividly, and fairly that your target says, “Thanks, I wish I’d thought of putting it that way.”
You should list any points of agreement (especially if they are... See more
Here are social psychologist Anatol Rapoport’s rules for criticizing something:
You should attempt to re-express your target’s position so clearly, vividly, and fairly that your target says, “Thanks, I wish I’d thought of putting it that way.”
You should list any points of agreement (especially if they are... See more
Real Conversation Questions
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The secret to hard conversations? Instead of making it confrontational, make it collaborative. Here's how to flip the script:
So instead of approaching it like "Ted, you're not hitting the click-through rates," you say:
“Hey, Ted, I've noticed that we haven’t met our target clickthrough rate. How can we solve this before the end of the week? Maybe a
... See more