Conversations
The art and science of having effective, joyful conversations
sari and
Conversations
I want more of this tone on social media:
“As always, I welcome your input, critiques and rebuttal.
What did I get wrong?”
sari and
When delivering tough feedback, use this framework:
Start directly: “I want to chat with you about [specific issue]”
Share observations: “What I’m hearing/seeing is [specific examples]”
Connect to impact: “We both know that to be successful here...”
Focus on future: “Let’s discuss how we can improve this going forward”
If someone gets defensive during... See more
Start directly: “I want to chat with you about [specific issue]”
Share observations: “What I’m hearing/seeing is [specific examples]”
Connect to impact: “We both know that to be successful here...”
Focus on future: “Let’s discuss how we can improve this going forward”
If someone gets defensive during... See more
poeple will forget what you said, but they will not forget how you you made them feel
Roughly match the tempo, volume, and style of others
One thing I’ve learned to do intuitively is match the tempo of someone I’m talking to—I can’t do it perfectly, but I try. If they’re quiet, meek, and deliberate, I refrain from overpowering them. If they’re fast and snappy and loud, I try to keep up. This is pretty crucial. If you stomp all over... See more
One thing I’ve learned to do intuitively is match the tempo of someone I’m talking to—I can’t do it perfectly, but I try. If they’re quiet, meek, and deliberate, I refrain from overpowering them. If they’re fast and snappy and loud, I try to keep up. This is pretty crucial. If you stomp all over... See more
from Sasha Chapin
