Conversations

19 Things You Can Say to People in 10 Seconds That Sometimes Produce Insanely Outsized Effects

1. Yeah, someone *should* do that. Why not you?

2. Is there something you could do about that problem in the next five minutes?

3. That's a great thought - have you written it up somewhere? I'd be excited to share it if so.

4. Should you write a blog or

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The secret to hard conversations? Instead of making it confrontational, make it collaborative. Here's how to flip the script:

So instead of approaching it like "Ted, you're not hitting the click-through rates," you say:

“Hey, Ted, I've noticed that we haven’t met our target clickthrough rate. How can we solve this before the end of the week? Maybe a

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in every meeting, conversation, or encounter, you have the opportunity to make someone feel BIG or small. choose BIG. the best way to make people like you is to make people like themselves.

Roughly match the tempo, volume, and style of others

One thing I’ve learned to do intuitively is match the tempo of someone I’m talking to—I can’t do it perfectly, but I try. If they’re quiet, meek, and deliberate, I refrain from overpowering them. If they’re fast and snappy and loud, I try to keep up. This is pretty crucial. If you stomp all over... See more