When organizations are very small, individuals matter most. But when organizations grow larger, the system - its structure and dynamics - comes to dominate the analysis.
The process of learning a new skill or starting a new company or taking on a new adventure of any sort will often appear to be an ineffective use of time at first. Compared to the other things you already know how to do, the new thing will seem like a waste of time. It will never win the 80/20 analysis. But that doesn't mean it's the wrong... See more
Onboarding doesn’t end after the user’s first interaction with the product. On the contrary, onboarding is ongoing: as users continue to engage with your product, they’ll discover more features and learn about new updates.
Average college students learn ideas once. The best college students re-learn ideas over and over. Average employees write emails once. Elite novelists re-write chapters again and again. Average fitness enthusiasts mindlessly follow the same workout routine each week. The best athletes actively critique each repetition and constantly improve their... See more
Companies can also offer structural support, such as onsite day care, backup childcare with locations near work, babysitting referral services, eldercare support, financial planners, and wellness providers. Some HR departments now provide online resources that vet and list popular outsourcing options—housecleaning, laundry services, grocery... See more
Blockchains have value at their core. They are money networks, and as such, they make for more efficient financial systems. They cut out intermediaries, improving speed and cost. They are permissionless and global, so that essential tools to grow savings and make payments and transfers, are at the hands of anyone with an internet connection,... See more
Personalization is an overlooked facet of onboarding that when implemented correctly, can be a huge user retention asset. When users are presented with dynamic, personalized content early on, it puts them in the driver’s seat of their experience.