Adam Zeiner

“Rethinking Users” authors Michael Youngblood and Ben Chesluk alongside illustrator Nadeem Haidary redefine “users” to design for an ecosystem.

...we’ve been trained to think of organizations as homogenous and mechanistic, with a clear set of rules, a command-and-control structure, and the ability to leverage hierarchy to get things done quickly by issuing top-down directives to reallocate resources to meet objectives.

For those that aren’t familiar, a boundary object is an artefact (thing, concept, discourse, process, etc.) that can hold a diversity of incomplete perspectives and enable communication and collaboration amongst those stakeholders despite that incompleteness.