Adam Zeiner

So, what then is human centered design if it's failing most of the humans surrounding it? We were trying to broaden the aperture and bring the lens further back to look more coherently at everything that goes on when inserting a product, service, or built environment. What happens when you create something and put it into a human system?

I think of these hierarchical layers as levels of leverage that different people, or teams have with their work.

The creation and management of boundary objects is key in developing and maintaining coherence across a set of intersecting but necessarily incomplete perspectives.

The paper draws on Donella Meadows’ notion of “deep leverage points” – places to intervene in a system where adjustments can make a big difference to the overall outcomes.

The untangling of the military from modern organizations is accelerating, and its influence is waning.