Adam Zeiner
@dezein
a persistently curious generalist (parading as a strategic designer, facilitator, and organizer) attempting to wrangle complexity
Adam Zeiner
dezein.info
The first step is to determine the user experience outcomes the team is shooting for; answers the question If we deliver a great design, how does it improve someone’s life?
The UX outcome is the end state we’re trying to achieve. Once we know our UX outcome, we can create key metrics detailing our journey getting there.
Jared Spool • Your Necessary First Step to Creating Powerful UX Metrics
Before we can identify the right UX success, problem-value, and progress metrics, we must know what our key UX outcomes are. And the only way to know what our UX outcomes are is to spend serious time learning about our users and their challenges.
Jared Spool • Your Necessary First Step to Creating Powerful UX Metrics
If the goal is to bend the curves, we need to know where to start. To this end, we identified three realms of leverage that can be taken as starting points – reconnecting people with nature, restructuring institutions, and rethinking how different types of knowledge should be brought to bear for the pursuit of sustainability.
Ideas for Sustainability • Now published: Leverage Points for Sustainability Transformation
Pace Layers help visualize, distinguish, and discuss different kinds of work and teams within an organization. Here, I bring together a bunch of great thinking into a single construct.
Clay Parker Jones • Pace Layers for Organization
This matters because services designed and optimised for the current system can have the effect of further entrenching it — by introducing additional forces and interests to ‘keep things the way that they are’. This isn’t to dismiss their value — systems change is slow and uncertain, and in the meantime it’s essential we deliver the most effective... See more
Adam Groves • From service design to systems change
The new success metrics for CX
theydo.com
