Adam Zeiner

This matters because services designed and optimised for the current system can have the effect of further entrenching it — by introducing additional forces and interests to ‘keep things the way that they are’. This isn’t to dismiss their value — systems change is slow and uncertain, and in the meantime it’s essential we deliver the most effective... See more

Recognises the importance of the ‘invisible activities’ that sit around the design process: orientation and value setting, continuing the journey, collaboration and connection, and leadership and storytelling. These activities are rarely recognised, and therefore rarely resourced, and rarely done.

First off, we need to stop thinking about systems maps as deliverables. They’re research tools — stepping stones on our path to understanding complex problems.

Content ecosystem maps are snapshots of your digital strategy and what the heck is going on with content in your organization: where content is coming from, high-level processes, internal and external audiences, business objectives, technology—and how it all interacts.

We started thinking about different kinds of subject and object engagements that involved maybe multiple subjects, multiple objects, unintended engagements, or engagements that happen without either the user or the artifact having awareness of that engagement. What are the different permutations that are possible?

In building my own boundary objects and enabling others to do the same, I have become increasingly infatuated with Etienne Wenger’s work on communities of practice and the characteristics that enable particular artefacts to act as boundary objects