Adam Zeiner

I’m sure that a strange land is possible in which we would all have access to the tools and practices to help us respond to the challenge of incompleteness, but I, for one, have not come across it yet.

‘Systems’ and ‘systemic’ have always been tricky words, as they mean different things to different people. Some people immediately think of technical systems (like airport control), some social systems (like a family unit), some natural systems (like a forest), and some dynamic systems (like a multiple cause diagram for obesity). In my last job,... See more

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By mapping the components of individual services (or portfolios of services) against these two axes, perhaps we can explore their relationship to systems change. To what extent are we tweaking around the edges of the existing system, versus changing the behaviour of the system itself — and how ambitious is the effort?

What I've come to recognise as core to my practice is the challenge of taking an extraordinarily complex, integrated, incomplete problem and wrapping my arms around it conceptually in a way that helps and empowers practitioners to actually do things about it.