As someone who has decades of experience on the web, I hate to compare myself to the tortoise, but hey, if it fits, it fits. Let’s be more like that tortoise: diligent, direct, and purposeful. The web needs pockets of slowness and thoughtfulness as its reach and power continues to increase. What we depend upon must be properly built and intelligent... See more

I want us to collectively raise the bar for what we expect from our digital experiences. Life isn't just a series of problems to be solved but moments to be lived. As we find ourselves spending more and more of our time in the digital world—especially now—we should expect that world to inspire, surprise, and dare I say, even challenge us. We are lu... See more

If you're small, you're in a position where it's to your advantage to be weird—you can have a point of view that the big tech companies never could. In the world of chairs—you're not going to build a cheaper chair than Ikea. Why not build something they couldn't—like a more interesting one?

I can’t imagine anything less interesting in business than maximizing shareholder value. Yet this is what public companies are pressured — if not legally required — to do. A lot of non-public companies follow the same path towards performance and results.

To take it further, maximization as a concept just isn’t interesting to me. I don’t care about ... See more

There is beauty in something well-made. The fine fit of a tailored suit. The delicate stitching of a vibrant rug. The mechanical elegance of a well-tuned watch, ticking silently. The same aesthetic laws that govern these objects – and innumerable others – apply to the business world, too. There is such a thing as a beautiful, elegant business. Not ... See more

To summarize, in order to create maximum customer alignment your profit model should align with the drivers of your costs. You should do this even if the incumbents in your industry don’t. Because if you don’t do that, someone else is going to come up with a model that does .

Many people will argue, Oh but you’re leaving money on the table by doing... See more

One thing that might surprise you about dominance is how companies get it.

You might think it comes from rapacious win-at-all costs business practices, or from raising large amounts of money to snuff out competition. But we’ve found that the primary source for a company’s dominance is whether it designs its product and business model to be perfectly... See more

That the elements of a new product you launch have more gravity than you think. I’ve had dozens of debates about what an MVP should and shouldn’t include. The argument to “just get something out there and start learning” is flawed in two critical ways: (1) You’ll burn early adopters fast if you don’t polish the few things that distinguish your prod... See more