Thought provoking

What looks like resistance is often a lack of clarity.

Best of all, bright spots solve the “Not Invented Here” problem. Some people have a knee-jerk skeptical response to “imported” solutions.

Are you better off ordering your favorite food off a menu or something you have never had? Rozin had suggested to me it might depend on where you want your pleasure to occur: before, during, or after the meal. “The anticipated pleasure is greater if it’s your favorite food. You’ve had it, you’re familiar with it, you know what it’s like. The

You are simply asking yourself, “What’s working and how can we do more of it?” That’s the bright-spot philosophy in a single question.

“I’m not writing it down to remember it later, I’m writing it down to remember it now.”

Ambiguity is the enemy. Any successful change requires a translation of ambiguous goals into concrete behaviors. In short, to make a switch, you need to script the critical moves.

To pursue bright spots is to ask the question “What’s working, and how can we do more of it?”

When you make something, when you improve something, when you deliver something, when you add some new thing or service to the lives of strangers, making them happier, or healthier, or safer, or better, and when you do it all crisply and efficiently, smartly, the way everything should be done but so seldom is—you’re participating more fully in the