Tech makes me think

In civic tech data production supply chain, civic content strategy plays a huge role in working with policy framers to establish the standards, structure, and data governance models.

Slides from my presentation in the Outcome Conference 2023—how product content strategy helps in product management.

Content and design have often been in a stretched relationship with engineering because the intersection shows pulls from so many directions—product marketing, pricing and revenue, customer support, continuous discovery findings, and the team dynamics of course.

Supporting content compliance using Generative AI—Content compliance has been a vexing issue in content operations, and its criticality keeps growing. Developments in Generative AI suggest ways to improve the process.