Stuff to bring up at a dinner party

We too often think that deep conversations have to be painful or vulnerable conversations. I try to compensate for that by asking questions about the positive sides of life: “Tell me about a time you adapted to change.” “What’s working really well in your life?” “What are you most self-confident about?” “Which of your five senses is strongest?”

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“In the past, jobs were about muscles. Now they’re about brains, but in the future, they’ll be about the heart.”

When you solve problems, you get customers. When you give people better stories about themselves, you build movements. When you give them something to defend, you create evangelists.

Why We Want Robots at Work but Humans in Art

We hate other people when latency becomes intolerable. As soon as a task is about speed, other humans feel like an irritating inconvenience. The Uber driver’s small talk annoys us. We wish we were in a Waymo. The cashier’s tip screen feels like a micro-ransom when all we want is a bottle of water.... See more