Startup Systems
systems that power startups
Startup Systems
Design thinking is a human-centered approach to innovation—anchored in understanding customer’s needs, prototyping, and generating creative ideas—to transform the way you develop products, services, processes, and organizations.
When using design thinking principles, you bring together what is desirable from a human point of view with what is... See more
When using design thinking principles, you bring together what is desirable from a human point of view with what is... See more
Systems Thinking vs Design Thinking, What’s the Difference?
Takeaways:
- Engineers continued to be the predominant function across the first three hires. Not shown in the chart, but 100% of companies hired at least one engineer among their first three hires .
- Interestingly, customer success/support continues to be a popular role for the first three hires. Of the non-engineer hires, almost a quarter of them are
Lenny Rachitsky • Hiring your early team
There is a whole lot of goodness out there when the right systems are in place.
"I've noticed three main things holding people back from being more productive and achieving their goals.
They resist creating processes for themselves: This might be baggage from the past where processes were used to control and subjugate them. But processes chosen and designed by YOU can become liberating.
They resist making decisions: Most
The Jenga situation
seths.blog
The early days are exciting. Customers are seen and heard and served. Variations are created and value is produced as problems are solved.
In the early days, the most celebrated employees are the ones who figure out what someone needs and then determines a way to fill that need.
Once the organization gains traction, it’s possible that a short-term profit maximizer will join the team. They push to treat the customers as replaceable flanges, almost identical, income opportunities to be processed. And the employees? They are expenses, not part of a team.
It can seem like the fastest way for a stable business to increase profits is simply to remove some sticks. Process more flanges with fewer expenses. Lower overhead, measure the easy stuff, do it faster.
We spend too much time dealing with shaky towers. The resilience of people connecting, of organizations evolving, of service and clarity and generative work is far too important to be threatened by a few hustlers who insist on measuring the wrong thing.
If you allow your ICP to fray, you’ll lose
From the beginning, we knew we needed to define a good ideal customer profile (ICP). There are manyapproaches to defining a good ICP, but a quality we underestimated is specificity . Simply put, an ICP must be a single market segment :a group of people for whom the value of solving a problem is roughly the... See more
From the beginning, we knew we needed to define a good ideal customer profile (ICP). There are manyapproaches to defining a good ICP, but a quality we underestimated is specificity . Simply put, an ICP must be a single market segment :a group of people for whom the value of solving a problem is roughly the... See more
Lenny Rachitsky • Lessons learned from a startup that didn’t make it
Startups will have “we’re amazing” moments and they will also have “we’re crashing” moments. In order to weather those storms, you need high levels of trust.