Startup Systems

Killer utility theory argues that the more general-purpose a device, the less individual applications matter and the more important hardware differentiation becomes. It is the collective killer utility of all the apps that matter, not the existence of one killer app. Consumers buy an Xbox solely for gaming and, for many, solely for Halo (at least,... See more

And what you see internally is what I'll say is razor-sharp focus on reducing cycle time and bias to action and how do we reduce cycle time. I think it's basically the core of it culturally to me is getting people to think about smaller units of time for decision making. It seems obvious but I think you really have to reinforce it culturally. So... See more

There are a few dimensions of PMF that are in tension with each other, requiring deliberate tradeoffs at each level . There isn’t just one element to emphasize above all else. And importantly, there are different times in a company’s lifespan where founders need to intentionally prioritize one over another.

They looked for first principles thinkers, so not necessarily your experience, but how do you approach problems, how do you know the right questions to ask? And then create your own framework around that.

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Dropbox also hired for people that were just really humble, collaborative and team oriented. And the combination of those two things,... See more

A new business is complicated. It involves weaving together suppliers, partners, customers, processes, technology, leases, employees, logos, capital and more.

Along the way, it’s easy to get distracted, but focusing on the hard parts is a useful way to move forward.

If you’ve ever worked at a fast-growing startup, you’re probably familiar with the concept of “technical debt.” Code is scrappily thrown together so that the product can function. It’s done with the understanding that this debt will accumulate and eventually cause things to break if not addressed down the line.

Something similar can also happen... See more

So what is systems thinking? In his book The Fifth Discipline , Peter Senge gives a systems thinking definition as “A discipline for seeing wholes. It is a framework for seeing interrelationships rather than things, for seeing patterns of change rather than static ‘snapshots.’ And systems thinking is a sensibility—for the subtle interconnectedness... See more