I don’t think it’s a coincidence that the companies that have a reputation for building the best products of this generation—Slack, Figma, Superhuman, Notion, and Linear—are basically new versions of successful predecessors. These companies didn’t distract themselves with four-step strategic maneuvers or clever wedges into a new category that they... See more
That depends on the type of research. Marketing often owns marketing or market research. Makes sense, right? This might be qual or quant research that helps Marketers do their jobs well.
Who owns CX, UX, user, customer, or “design” research? I would have to say that your CX or UX Researchers own it. Perhaps your Service Designers,... See more
I stepped away from Heap last month, after nine fantastic years.
Here are some things I wish I could tell my 2013 self.
I was excited to write some code, and I had no idea what was in store on the path to 350+ people and a transformative product.
"This is worth repeating over and over again: your product is all there is. For the insiders in the know it is so easy to project the vision onto the product and they will always see it. But that is not how everyone else experiences it. Always keep this in mind."
#211 with Julian Shapiro - The 3 Cheat Codes Startups Use to Print Cash