Things I'm thinking about
When you’re an early stage startup, your most important job is to get clarity on what you’re building. When your product is buggy and low quality and the first mile of the product is ignored (the welcome/tour, the onboarding, the explanatory copy, the empty states), you won’t know if the poor retention numbers are due to a bad product or a bad... See more
Things I'm thinking about
Everyone wants to have a unique idea but the alternative is to just to be ten times better. The market is full of crap. An underrated way to succeed at anything is simply to be better. Anyone can build a "quick and dirty" tool to chat with your PDF. Few people can build incredibly polished products. And those that do need time, effort, and... See more
Things I'm thinking about
- To create a product that grows organically, you need to “surprise and delight” your customers. You can’t do that by simply meeting a user’s expectations, you have to surpass them. And doing that takes time. (h/t Scott Belsky)