Startup Advice
sari and
Startup Advice
Both True: “The customer is always right” and “The audience doesn’t know what they want”
The Community Canvas
community-canvas.org
I’m sure you’ve seen your fair share of ads trying to sell you the greatest new tactics to get more customers, make more sales, and earn a bazillion dollars while you sleep.
The problem with most of these ads is that they’re selling you recycled tactics with new catchy names pulling you away from your goals.
I say this because tactics without a... See more
The problem with most of these ads is that they’re selling you recycled tactics with new catchy names pulling you away from your goals.
I say this because tactics without a... See more
Superhuman
Competing Against Luck: The Story of Innovation and Customer Choice
Clayton M. Christensen • 3 highlights
amazon.com
Who owns research?
That depends on the type of research. Marketing often owns marketing or market research. Makes sense, right? This might be qual or quant research that helps Marketers do their jobs well.
Who owns CX, UX, user, customer, or “design” research? I would have to say that your CX or UX Researchers own it. Perhaps your Service Designers,... See more
That depends on the type of research. Marketing often owns marketing or market research. Makes sense, right? This might be qual or quant research that helps Marketers do their jobs well.
Who owns CX, UX, user, customer, or “design” research? I would have to say that your CX or UX Researchers own it. Perhaps your Service Designers,... See more
Debbie Levitt • Who “Owns” Research?
And what you see internally is what I'll say is razor-sharp focus on reducing cycle time and bias to action and how do we reduce cycle time. I think it's basically the core of it culturally to me is getting people to think about smaller units of time for decision making. It seems obvious but I think you really have to reinforce it culturally. So... See more
Lessons from scaling Ramp | Sri Batchu (Ramp, Instacart, Opendoor)
“It's just to remind people that we don't work in years, quarters, weeks, we work in days. Each day matters and so never put out something tomorrow that you know can get done today. And that bias to action really permeates not just in the product teams but everywhere.”
