[research] Creativity and CSTs

The core of the problem is a simple disconnect: insofar as software presents impediments to a user seeing like a designer, software compels a designer to reason like a user. Put another way: because computers cannot see the way we see, they cannot help us to reason the way we wish to reason

Designers must articulate their ideas, to themselves or others, or synthesize larger concepts, based on their collected material and experience [27]. This sense-making process is crucial for reflection on new concepts

Designers also found semantic labels helpful when seeking missing words. Deciding which image to include can be diffi-cult: “I don’t know – I just like this image”.