A fantastic insight by Lisa Feldman Barrett: When someone expresses anxiety, the first thing you should do is ask: do you want empathy or do you want a solution?
Will 100% use this phrase going forward.
The 36 Questions That Lead to Love (Published 2015)
The way I think about coaching is very much how I think about parenting, and I think it translates in lots of other places, that your ability to drive change is about the quality of your relationship, not your hierarchy.